Hardscape Imaging and Estimator FAQ's

From installing the programs to registering you will find you answers here.

Hardscape Photo Imaging FAQ's (New to Us!)

Windows XP, Windows Vista, Windows 7, 8 or 10
4 GB of Random-access memory RAM (minimum)
8 GB free hard drive (minimum)
Sound card and speakers
High color video card set to a minimum resolution of 1024 x 768
**A good Mouse and pad or Graphic Tablet (even on a laptop)

YES, Windows applications run beautifully on the Mac if you have windows emulation (installed or running on your Mac). READ: Windows and Mac side-by-side with Parallels Desktop 11 for Mac Despite the Mac's recent gains in market share, Windows is still the dominant operating system, especially in businesses. That means there may be times when you need to run the Microsoft OS: perhaps there's an application your company uses that's only available for Windows, like Hardscape Imaging Software. Whatever your reason for running Windows, there are a number of ways your Mac can do it for you.
If you need a flexible, full-fledged Windows installation, you still have several options. You could use Apple's own Boot Camp, which lets you install Windows on a separate partition of your hard drive. Or you could install one of three third-party virtualization programs: VMware Fusion, or VirtualBox, each of which lets you run Windows (or another operating system) as if it were just another OS X application.
This one is new - please if you try it, let us know what you think: CrossOver Free Trial

YES! Hardscape Imaging Software will work on a Windows 8 and 10 based Tablet. (Not the RT version) Convenient compatibility Windows Tablets are thinner, faster, and lighter than before and works great with the software and devices you already have. Easily connect your phone, camera, and printer, or use programs like Hardscape Imaging Software, Quicken, Turbo Tax, and more.
(Be sure you really want to design on such a small screen?)
For Apple iPad users: OPTION ONE: A virtualization with remote access setup is your best choice (Remote Desktop). It's in the (itunes) app store FREE. READ THIS! It lets you work with whatever programs you have on your Windows computer directly on your ipad. Changes will be saved to your computer. OPTION 2: There is also TeamViewer which is also free for personal use, which lets you remote into your desktop. Con to the two above: Must have an internet connection and it is slower than using Hardscape Imaging Software direct.
**Saving your final image as a .JPG and emailing or sending it to your iPad allows you to show the client too!
Hardscape Imaging Software gets licensed for 2 computers per user. The licensed user also receives Free Support. What if I want it on a 3rd computer? No problem we just charge you a small fee for the registration. If you ever update or replace a computer: Once every two years or so we deem reasonable for a new computer and will replace one the original licenses.
We consider that a 2nd User in the company! We at Landscape Design Software have taken this into consideration and discounted the additional user by 50%. Each additional user can put it on two computers. This also entitles this user to Free support. Please Call 817-764-0413 x 1 to add additional users to your account.
The UAC block files from being written to your hard drive under program files. So it blocks the programs from registration. So you need to TURN IT OFF, then register the Program, you can turn it back on after that if you wish to. The Links below will show you how to turn off the UAC.
How to turn off the User Account Control Windows 10 Video. | Printed Version
How to turn off the User Account Control Windows 8 Video. | Printed Version
How to turn off the User Account Control Windows 7 Video. | Printed Version
How to turn off the User Account Control Windows Vista Video. | Printed Version
Hardscape Photo Imaging FAQ's (Customer Support)
Open Hardscape Imaging Software: Go to FILE / PROGRAM DEFAULTS / SELECT: Printing covers entire page and Save.
If you experience your texture libraries in the Pattern Library command disappearing. Meaning they are nowhere to be found on the screen. You need to reset the program presets by renaming the HIS.exe and the INI file.
  1. First close the program.
  2. Go to: C:\Program Files (x86) \ Hardscape Imaging software \ There you will see HIS.exe (application) & HIS.ini (configuration settings)
  3. The files need to be renamed to: HIS1.exe & HIS1.ini by right clicking on the file and go to rename and just add a 1 to the end of the names.
  4. Then open Hardscape imaging, open an image, and define an area and go to the Pattern Library menu and the library should be on the screen.
All Support is Free for Hardscape Imaging Software, be sure to watch all the training tutorials before contacting us. Please use our Support Form this allows us to contact you the day and time you will be back at your computer.
This document will show you how to have Norton not scan the training videos.
Hardscape Estimator FAQ's
The estimator is 100% accurate, But it can only be as accurate as the numbers you add into it. It is the responsibility of the user to enter the correct prices and so forth.
The program is very easy to use even if you are a beginner, There are training movies that come with the program that teach you everything you need to know. Make sure you watch the demo movie.
Not a problem, if you have the information you need, which can usually be found on the manufacturers website. You need: Paver dimensions, coverage per square foot of the stone, how many stones are on a pallet and how many square feet 1 pallet covers, pictures of each color available and all the patterns for that product. This is all entered in the password protected Amin section of the program. If you have questions about this call us and we can email you detailed instructions.
Yes! All versions of Imaging Software, and Estimator Software are compatible with all Windows versions. However, to avoid the operating system conflicting with the software, you must follow these steps in order to make your software work with Windows Versions first turn off the User Account Control to unlock or register the program.
Possible reasons:
  • You must turn off the "User Account Control" instructions were included with your purchase.
  • Windows 8 and 10 also block files written to C:\\program files (86)
  • Do not stay stuck: Call us when you are by the computer with an internet connection we will login and adjust the settings. Support M-F 9:00 to 5:00 CST 817-764-0413 Ext 2
Contractors are your front line sales people that can use your product or other companies. By providing them this sales tool you are give them one more reason to use your products vs the competition with similar products.
Hardscape Visualizer FAQ's
All the major browsers that support Java will work. We find it works best in Firefox.
Macintosh does not support Java programs, So the Visualizer can not be viewed from a MAC products.